Frequently Asked Questions

At present, we deliver to Burlington, Camden, Gloucester, and Northern Atlantic Counties in New Jersey.

​Unfortunately, we do not provide refunds due to cancellations.   Events are scheduled in advance to provide everyone with an opportunity to reserve equipment for their special day.  Once your reservation is completed online, it removes the item from our inventory and prevents anyone else from renting it.  We strongly suggest that you confirm your event plans before payment to avoid forfeiting any money.

Our rental items are fragile and very expensive, we do not allow customer pick-up or drop-offs, we reserve this job for our delivery team. Our delivery team will call you the day before your event to confirm delivery time and the day of your event to notify you delivery is on the way. Your rental will be delivered to the venue and placed in the hands of your party contact. We will not leave rentals at a venue without receiving signature from responsible party. It is your responsibility to make sure all rental items can be delivered to your venue.  The day of delivery is not the time to realize the rental items don’t fit in the door or in the room.  Please confirm with the venue prior to renting on delivery instructions. For example, we do not carry rental items up flights of stairs.  Please do any necessary research prior to renting.

Since we live in the Northeast, we get strange weather every day. Therefore, we strongly encourage you to have a solid plan B for your event.  We will not deliver or leave our rental items outside if there is inclement weather or a threat of inclement weather forecast for that day.  We would be happy to deliver your items indoors. WE DO NOT PROVIDE REFUNDS FOR RENTAL EQUIPMENT NOT USED DUE TO WEATHER CONDITIONS.

Unfortunately, no.  Majestic Party Décor is in the rental business only.  However, we have compiled a list of Preferred Vendors for you.  Each of these vendors have been personally used by the Majestic team and come highly recommended.